Refund policy

GRAVCORE — REFUND & PRE-ORDER POLICY

Last updated: July 31, 2026

Pre-Orders

GravCore products are sold on a pre-order basis. The estimated shipping window for your batch is displayed on the product page and in your order confirmation email. Pre-ordering guarantees your unit from the current production batch.

Cancellations & Refunds Before Shipping

You may cancel your pre-order and receive a full refund at any time up until 14 days before your order's scheduled shipping date. No reason needed, no fees. Just contact us at mygravcore@gmail.com with your order number.

Within the final 14 days before shipment, your order is locked for fulfillment (packed, labeled, and handed to carriers) and can no longer be cancelled. At that point, our post-delivery return policy below applies.

Returns After Delivery

If you're not satisfied with your vest, you may return it within 14 days of delivery, unworn and in its original packaging, for a refund of the product price. Return shipping is at the customer's expense. Refunds are issued to the original payment method within 10 business days of us receiving the return.

Defective or Damaged Items

If your vest arrives defective, damaged, or not matching your order, contact us within 30 days of delivery with photos and your order number. We will replace it or refund you in full, including shipping, at no cost to you.

Shipping Delays

Production and international freight timelines can shift. If your order's shipping date is delayed by more than 30 days beyond the estimate given at purchase, you may request a full refund at any time until the order ships, regardless of the 14-day cutoff.

How to Reach Us

Email: mygravcore@gmail.com
Gravcore — Felsinaproduction, 94 Rue Ernest Renan, 31200 Toulouse, France

We respond within 24-48 hours on business days.