GRAVCORE — SHIPPING POLICY

Last updated: July 31, 2026

Pre-Order Model

GravCore vests are produced in limited batches. When you order, you reserve a unit from the current batch. The estimated shipping window for your batch is displayed on the product page and in your order confirmation email.

Shipping dates are estimates, not guarantees. Production and international freight timelines can shift. If your order is delayed by more than 30 days beyond the estimate given at purchase, you may request a full refund at any time until your order ships.

Where We Ship

We currently ship to the United States. Additional destinations will be added as we scale; if your country is not available at checkout yet, join our mailing list to be notified.

Shipping Rates

A flat shipping rate of $9.47 applies per order, displayed at checkout before payment.

Processing and Delivery Times

• Batch production: each batch is manufactured to order. The current batch's estimated ship date is shown on the product page.
• Dispatch: once your batch is complete and quality-checked, orders are shipped in the sequence they were placed. First ordered, first shipped.
• Delivery: once shipped, delivery to the US typically takes 7 to 12 days, as orders are dispatched from our international fulfillment warehouse.
• You will receive a shipping confirmation email with a tracking number as soon as your parcel is dispatched.

Tracking

Every order ships with tracking. If your tracking has not updated for more than 7 days after dispatch, contact us at mygravcore@gmail.com with your order number and we will investigate with the carrier.

Address Changes

Need to change your shipping address? Contact us as soon as possible at mygravcore@gmail.com. Address changes are possible any time before your order is dispatched. Once a parcel has shipped, we can no longer redirect it.

If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, or because it was not collected, re-shipping costs are at the customer's expense.

Lost, Stolen or Damaged Parcels

• Lost in transit: if tracking shows no movement for 14 days, contact us and we will open a carrier investigation. If the parcel is confirmed lost, we will reship your order or refund you in full.
• Marked delivered but not received: check with neighbors, your building, and your local carrier first, then contact us within 7 days and we will help resolve it.
• Damaged on arrival: contact us within 48 hours of delivery with photos of the parcel and the product. We will replace the item or refund you in full, including shipping.

Customs and Import Duties

Orders shipped within the United States are delivered with no additional customs fees. For any future international destinations, applicable duties or taxes not collected at checkout are the responsibility of the customer, unless stated otherwise on the product page.

Questions

Email us at mygravcore@gmail.com with your order number. We respond within 24-48 hours on business days.

Felsina Production (SARL) — GravCore 94 Rue Ernest Renan, 31200 Toulouse, France